FAQ
Dry van dispatch questions, answered
Short answers, each with a link to the page that covers it in depth. Don't see yours? Ask us.
Pricing
What does your dry van dispatch cost?
6% of each load's gross with one truck, 5% once you run 2 or more trucks (limited-time). Details and the full terms are on pricing.
Is the fee figured on detention and TONU too?
Yes. The percentage applies to the full rate confirmation total, including detention, layover or TONU the broker pays. See the fee calculator.
When do I pay you?
After you've been paid for the load, by the broker or your factoring company. You send our fee by ACH. Nothing is due up front.
Is there a setup fee, minimum or contract?
None of those. It's month-to-month with 30 days notice to cancel. More on how to cancel.
Getting started
Who do you dispatch?
Owner-operators and small fleets running a tractor and their own 53 ft or 48 ft dry van under their own MC, new authorities included. We only dispatch dry vans. See owner-operators and fleets.
How long until my first load?
The call can happen the day you apply. Broker approvals take from hours to a few days, longer for brand-new authorities. The steps are on how it works.
Can you help with a brand-new MC?
Yes. We send packets to brokers who set up new authorities and pick first loads with clean terms. More on new MCs.
Can you dispatch my reefer, flatbed or box truck?
No. We only dispatch dry vans. If you're comparing equipment, see dry van vs reefer and dry van vs flatbed.
How loads are booked
Will you book loads without asking me?
Never. We send each load with the numbers and you approve or pass. Fleets can set limits so drivers approve loads that meet them.
Where do your loads come from?
Major load boards, brokers we work with directly and shippers on your lanes, including loads that never get posted. See dry van loads.
How do you decide what to book?
Your minimum rate, lanes and home time first, then all-in rate per mile including deadhead, weight, appointments, detention terms and the reload at delivery. Try the load profit calculator.
How do you send load offers?
By text or a call, whichever works for you, always with the rate, miles, deadhead, weight, appointments and detention terms.
Paperwork
What documents do I need?
MC and DOT numbers, a W-9, a certificate of insurance, truck and trailer details, and a notice of assignment if you factor. Use the checklist on how it works.
Who handles broker setup and rate confirmations?
We do: carrier packets, rate confirmations, check calls and detention, layover and TONU claims. More in our guide to dry van brokers.
What insurance do brokers want?
Commonly $1,000,000 auto liability and $100,000 cargo, above the $750,000 federal liability minimum. Details in dry van insurance.
Do I get a report?
Every week: loads, loaded and empty miles, gross, rate per mile and the fee charged. Fleets get it per truck.
Apply in about 2 minutes
Still deciding? Talk it through with a dispatcher.
Tell us your trailer, lanes and minimum rate. A dispatcher calls you back, and you approve every load before it's booked.
6% of gross for one truck, 5% for 2+ trucks (limited-time). No haul, no pay.
Prefer the full form? Open the application